Shipping policy

Shipping Policy

Effective Date: January 1st, 2024

1. Order Processing

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates are provided based on the shipping method selected and the destination of the order. Please note that delivery delays can occasionally occur.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

Mobility Hire Services Australia Pty Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

Mobility Hire Services Australia Pty Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. International Shipping Policy

We currently do not ship outside Australia.

7. Returns Policy

Our return policy is outlined in our Return and Refund Policy. Please review this policy carefully before making a purchase.

Contact Us

If you have any questions about this Shipping Policy, please contact us at:

Mobility Hire Services Australia Pty Ltd Address: 10/15 Sullivan Street, Moorabbin VIC 3189 Phone: Website: www.mhsamobility.com Email: sales@mhsamobility.com